Privacy Policy

1. Introduction

TenX takes your privacy seriously and is committed to protecting the confidentiality, integrity, and availability of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, mobile app (once available), and TenX virtual card service

2. Information We Collect

We collect various types of information to provide a smooth and secure experience, personalize our services, and comply with legal and regulatory requirements. Here's a breakdown of the information we collect:

Personal Information:

 Required:During account creation, we collect your name, email address, and government-issued ID (for verification purposes). This information is essential for identifying you, preventing fraudulent activity, and complying with Know Your Customer (KYC) regulations. We understand the sensitivity of this information and take all necessary steps to safeguard it. 

 Optional:

You have the option to provide your phone number for additional account security. Enabling two-factor authentication with your phone number adds an extra layer of protection against unauthorized access.

Transaction Information:

To ensure accurate record-keeping and manage your account effectively, we collect transaction data. This includes details like transaction history, purchase details (merchant names, dates, amounts), and card usage data (location, time). This information allows us to provide you with clear transaction statements, identify and resolve any potential disputes, and comply with anti-money laundering regulations.

Device Information:

We collect basic device information to optimize our platform for your experience. This includes your IP address, browser type and version, device model and operating system. This information helps us understand how users access our platform from different devices and allows us to troubleshoot any technical issues you might encounter.

Usage Data:

 We collect anonymized usage data to understand how users interact with our platform. This includes browsing activity on our website, feature usage within the mobile app (once available), and clickstream data. This anonymized data provides valuable insights that help us improve the functionality, user experience, and overall effectiveness of the TenX platform. 

3. How We Use Your Information

We use the information we collect for various purposes that are directly related to providing and improving our services:

Account Management:

To create and manage your TenX account, verify your identity (using your government ID), and prevent fraud. This ensures the security of your account and protects you from unauthorized activity.

Transaction Processing:

To process your transactions securely, including authorization, settlement, and record-keeping. This allows you to seamlessly spend your cryptocurrency with millions of online merchants worldwide.

Customer Support:

To respond to your inquiries, requests, and troubleshooting needs related to your account or the TenX card. Our support team uses your information to investigate any issues you might encounter and provide you with prompt and efficient assistance.

Service Improvement:

To analyze usage data, identify trends, and improve the functionality, security, and user experience of our platform. By understanding how users interact with TenX, we can continuously refine our platform to better meet your needs.

Marketing and Communication:(With your consent) We may use your contact information to send you important account updates, security notifications, and occasional promotional offers. You can always opt-out of receiving marketing communications by adjusting your notification preferences within your account settings. We respect your right to control your communication preferences.

4. Sharing Your Information

We understand the importance of data privacy and share your information only with trusted third-party service providers who help us operate our business and services. These providers are contractually obligated to:

* Maintain the confidentiality and security of your information using industry-standard security practices.

* Use your information only for the specific purposes we have authorized, which are directly related to providing and improving the TenX services.

 * Comply with applicable data privacy regulations to ensure your information is protected under relevant legal frameworks.

We may also disclose your information if required by law, such as in response to a court order or subpoena. However, we will take all reasonable steps to challenge any such requests that we believe may violate your privacy rights. 

5. Your Data Rights

We empower you to control your personal information. You have the following rights:

Access: 

You can request a copy of the personal information we hold about you. This allows you to verify the accuracy of your information and understand how it is being used.

Correction: 

If any of your personal information is inaccurate or incomplete, you can request a correction. We take steps to ensure the accuracy of your information, but you also have the right to ensure it is up-to-date.

Deletion: 

You have the right to request the deletion of your personal information.

 ©TenX Card Inc. 2023